Big Buck was booting to loading screen forever. The hard drive was suspected bad. Tried to reinstall from DVD that was included in cabinet and the drive failed. Got new drive from niel44 on ebay. Just so happens he lives in town. The drive is a 3.5inch IDE drive. security dongle is in place. in the future to remove the drive there is a drive tray behind the faceplate of the PC. remove the faceplate. 10 minute job.